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Terms and Conditions

Submitting a Refund Application

Although there are no time restrictions on refund applications concerning plagiarism, customers should submit all other types of refund requests within 48 hours of the deadline expiration. Where plagiarism is alleged, the customer will need to provide a reliable plagiarism report to prove our writing service is to blame.        

Plagiarism reports from some systems are deemed more credible than others. Some aspects of a written piece are not counted as plagiarism, e.g., direct quotes, accurately-referenced sources, ToC (table of content) and certain extracts from an assignment such as its question components. Consequently, reports from SafeAssign.com cannot be trusted because these highlight the above exclusions as plagiarized. By contrast, the Turnitin.com system and some of its partner web services such as iThenticate and WriteCheck are considered credible because they do not report the exceptions described above. Similarly, notes that are added manually by hand cannot be accepted as evidence of plagiarism.           

  1. If we become involved in continuing a paper that a customer started, we cannot be considered liable for plagiarism in any part completed by the customer. We only run authenticity checks on those parts created by our own writing staff.
  2. Should a customer find our work unsatisfactory, their complaint will be investigated and a report generated. We will compensate genuine claims in part or full. All claims are responded to within 3-4 days. 

Revisions

  1. You may apply to have your paper revised for free within 48 hours of the deadline passing. Once this period has elapsed, you may be asked to submit a new order by way of paying our writer. If a member of our writing team revises your paper at no additional cost, refund applications cannot be considered at a future date.      
  2. For longer assignments, e.g., a 20-page or longer paper, free revision applications may be submitted for up to 30 days after the deadline has passed.
  3. Free revisions cannot be considered if a customer alters the specification that was originally agreed upon. Similarly, if critical materials are not uploaded until the writing is underway or completed, you may be asked to submit a new order by way of reimbursement.    
  4. Where a customer decides to use our free revision service, they will be required to indicate a new deadline and provide their assigned writer with revision instructions. It is worth noting that certain revisions may take 24-hour turnaround if the instructions are complicated or if there are any problems reassigning the work. 
  5. At times, we may need to send you messages. So, please keep a close watch on your account and your email because fast response is much appreciated. Customers sometimes neglect to include all required information with their orders. Each individual customer is responsible for providing all required material and detailed information about their order while ordering or when asked by a member of our team.
  6. During the process of ordering a customer is free to opt for an “Extended Revision” option, for which we charge only 30% of the starting price. It provides an additional period for clarifying the order, which may range from 48 hours to 14 days. Though, an inquiry for further changes ought to meet the initial requirements. Notice, in case a consumer does not use the option, there is no refund of this additional payment. 

A Full Refund

  1. We will refund the full amount if we charge a customer double or a customer erroneously submits a duplicate order. Refunds will be made in full if we have over-charged customers they accidentally send the same order in a duplicate form. If you fall into this trap, just get in touch our customer support personnel and ask for your duplicate order to be cancelled.   
  2. We issue 100% refunds when we cannot locate a writer to match an order.
  3. You should resist using any type of material provided by us once you receive your refund.

A client may choose an "Extended Revision" option while placing the order, which will cost only 30% of the order price. It allows to extend a timeframe for a free revision from 48 hours to 14 days. However, a revision request should comply with original instructions. Please note that if a customer does not make any revision request, this extra fee for "Extended Revision" is not reimbursed.

A Partial Refund

  1. Every customer who uses our writing service may apply to have a portion of their money returned if they do not order the right amount of pages. The refund amount will be calculated on the basis of the required word count.  
  2. Where the wrong level or type of writing is ordered – e.g., if you ask for a University-level paper instead of High School level, you may be offered a refund at a reduced amount.
  3. Following a recalculation by our agents, part of your money may be refunded if the description you provided does not seem to match the submitted materials.   
  4. Cancellations (after the allocation of orders):

Refund percentage

Passed deadline

100%

10-19% of the deadline

90%

20-29% of the deadline

80%

30-39% of the deadline

70%

40-49% of the deadline

60%

50-59% of the deadline

50%

60%+ of the deadline

* We cannot consider cancellations if 30 % of the initial deadline is left and we have allocated a suitable writer. We cannot consider cancellation if a paper has already been uploaded by the assigned writer.

All tips are non-refundable. The payment for custom writing/editing/proofreading/rewriting/formatting may be refunded only. Tips cannot substitute an additional or compensation order.

Late Verification

  1. Where an order is not verified promptly – i.e. where a customer delays in replying to inquiries from our Finance staff for identify confirmation (to counter instances of fraud) – the deadline clock will commence ticking the moment the required confirmation is forthcoming. In the event of such lateness, you can ask us to extend your deadline or, if you need your paper urgently, you can send us an additional compensatory order. 

Word Count Issues

  1. Order pages are calculated on a word count basis i.e. each page has 300 words of text. However, we cannot apply this principle to papers of a technical nature because these are mainly made up of figures. Therefore, costs are set according to complexity.     
  2. Orders for presentations (PowerPoint slides and speaker notes). It is common for presenters to use notes with PowerPoint slides and we can provide these notes as a paid service. Upon request, we will make sure you have between 100 and 150 words with each one of your .ppt slides.    
  3. Online tests, and this also covers multi-choice assignments, is another service we provide. The cost of a test is based on 5 test questions to every page and the total number of questions in an assignment. So, if you are working on a task with 10 questions, your order should appear as a 2-page paper.        

Delivery/Deadline

  1. We are likely to ask customers to compensate the assigned writer if they require their order to be delivered early. You will be provided with a revised cost and asked to submit a new compensatory order. Should a member of our staff offer to complete your assignment early at no extra charge, we cannot refund any of your money later.
  2. If our company delivers your order late without agreeing an extended deadline with you, we will refund some of the cost of your paper. A current price list is shown on our website and the revised price will be based on this.  

Order Type

  1. Users of our writing service are reminded to select the right type of assignment, e.g., “Book Review” rather than “Movie Review.” If payment for a particular order has not been received, we cannot issue a refund.
  2. Rewriting is a task that means taking an original text and reproducing it in reworded or paraphrased format. An additional compensatory order will be necessary if we are asked to write some new text, add different sources or do some fresh research.     
  3. Our staff may occasionally send you messages. So please keep a close check on your personal account and email. We really value your prompt attention to messages. This is even more important if you want to provide comments on a topic your writer is recommending.