Please, ensure that any contact details you provide are up-to-date, such as telephone number and email address. We may need to get in contact with you at different stages of the writing project, and your phone number and email address will be our primary contact methods.
Also, check that the other order requirements you provide are complete and accurate. The writer we assign to your order will work using the details you provide on the order page. For this reason, you need to pay special attention to completing the form correctly.
We calculate the urgency or deadline for your order only from the moment of payment. Prior to the point of payment, our writers will not begin any research or writing work. Our refund guarantee means we guarantee to give you your money back in case our writer didn't follow your order instructions or you have solid proof that the order is plagiarized.
On occasion, it may be that we ask for verification of your identity. So, please do not feel unduly concerned if our Billing team contacts you asking that you confirm your personal identity and payment information. We are obliged to ask for confirmation that you are indeed the owner of the card that is being used to pay for an order. We must make sure that you and our own personnel have full protection against fraudulent activity. We simply need to be sure that it is you that is placing an order with us. We want to be confident that you have authorized the order and payment.
Receive confirmation of your order by email. Keep this confirmation safe for reference or future use.
Our company will send you confirmation of your order by email, which will contain all the information you need for the duration of your project. This confirmation email will provide all the details you need for contacting our customer support agents and your writer. Essentially, all the information and links you need for staying in touch with us will be provided. We also give you the opportunity to upload additional information or material. Keep this email confirmation of your order safe for future use or reference.
Communicate with our customer support team and your writer by logging into your account!
Keep a regular eye on your email and stay in touch with our customer service agents and your writer. We provide the facility for you to post direct messages to your writer with any order-related enquiries you have. He or she will use the same method to post responses.
Do not feel overly concerned if you notice we have not assigned your project to a writer. Our team are allowed to select the orders they think they are most suited to completing thoroughly and punctually. This is a great means of ensuring that all orders are fulfilled by a writer who is most accomplished in a particular subject. Sometimes, it is best to wait for the most suitably-qualified writer to work on your paper.
Should you suddenly or unexpectedly find that there are changes to your requirements, resubmit your new instructions immediately. Please mind that we allow to amend order instructions before we assign writer to the order. However, if you want to change the level of writing, urgency, or number of pages, our agents will ask you to place an additional order. Moreover, if you change the primary order instructions when the writer has already started working on the assignment, you will have to compensate the change of instructions.
Don’t panic if your writer doesn’t respond instantly. Our experts spend a lot of time on research and writing activities, so they may be unable to keep a minute-by-minute check on their messages. We guarantee that you will get prompt responses from our members of support team. If you have placed an urgent order, you can contact our online agents and they will contact the writer right away.
Download your completed paper using the link we provide!
Don’t forget to monitor your email as the deadline for your paper draws near. Once your paper is finished, we will send you a notification by email. This email will contain a link to your account, allowing you to download the finished product.
We provide a customer feedback form for you to complete. This lets us know what you think of our efforts! We will send you an email with a link to this survey form. It is very important we have your feedback. For up to forty eight hours after receiving your paper, you may request revisions at no extra cost. Remember, this revision service is free, provided the requirements in your original order have not changed.