Information Technology in Policy Making



Policymaking in Public Organizations

Policymaking in public organizations involves conflicts, compromises, collaborations, and negotiations. Making a decision mainly in government is not the function of just one department. Thus, government agencies have typical centralized systems decisions that pass through several approval stages on the hierarchy. As a result, the centralized decision-making structure leads to a wastage of time and also resources. Nowadays, information technology facilitates the speed of communication and information sharing in government institutions which aid bureaucrats in making real-time decisions.

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Information technology improves participation, collaboration, and transparency in public administration. Public service is characterized by a centralized structure with overlapping management layers (Milakovich & Gordon, 2013). The decision-making process is not smooth but is influenced by myriad political and personal forces along the way that creates redundancies (Milakovich & Gordon, 2013). For instance, the adoption of E-government through information technology modifies the internal structures of public administration through information systems. Thus, the bureaucrats can share and communicate information across the departments easily.

For example, a manager does not need to hold physical meetings that waste time and resources. Moreover, services such as video conferencing make virtual meetings possible and save time. Additionally, in a government department, all types of information from the bottom level including sourcing, budgets, performance reports, and project progression are available on a single system. Managers at different levels of bureaucracy have access to the information system easing decision-making and communication with subordinates or partners.

E-government Services

Furthermore, E-government services allow the bureaucrats to engage directly with the public which improves service delivery. Social media, however, allows the managers at different levels of bureaucracy to access the ability to meet public needs through social media surveys. Such information is crucial in strategy development and management. These days government departments and management structures remain highly bureaucratic and centralized (Milakovich & Gordon, 2013). However, the adoption of information technology increases efficiency in decision-making at different levels by easing communication and overcoming redundancies created by bureaucratic public service structures.

In conclusion, E-governance increases the effectiveness of making decisions by enhancing information sharing. Information technology allows real-time communication across the departments thus quick and clear responses among the bureaucrats. Further, information technology also provides structured or analyzed data that support future decision-making.

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