The organization of any society is diverse and broad but intertwines to form one culture. This is possible through the channels of communication amongst different people of the society. The way a social group comes together to meet or attain the same goal is termed as ‘Organization’.
According to Tharp (2009), “Scholars have established abundant links between organizational culture and organizational performance” (p. 2). This means that for a positive and much recognized performance, organizational culture has to be put into play. Organizational culture is people oriented; it requires teamwork and a lot of details. The people forming the organization have to be aggressive and innovative, and set towards achieving one goal.
Organizational behavior sets to study and view the impact and importance of people within an organization. The concept of organizational behavior has different fields, that are sociology, psychology, communication, and these, put together, can draw an analysis of why the individuals forming the organization act or behave the way they do.
The main concept of organizational behavior is to interpret the people-organizational relationships by narrowing down an individual’s behavior on their own, within a group and within the organization. Different people contribute differently within an organization and this is summarized to be the organizational culture – the way the members of the organization act and behave when they are together.
The concept of diversity comes about as a result of people possessing different elements. This is a variety of elements. In an organization, people are of different backgrounds, cultures, races and, thus, they add a variety into the organizational body. This is the diversity. Accepting the next person’s status quo, race and background, and being able to communicate with them are all a part of organizational behavior.
Diversity can be brought about by the way we walk, talk, eat and handle ourselves in front of other people. Cultures and cultural background, especially programs formed in schools, are aimed at promoting diversity. The state of having people of different cultures and race in an organization is diversity. Diversity can be positive when everyone accepts each other and contributes their different ideas. This strengthens and promotes the growth of an organization.
Communication in an organization requires participants, a message and feedback in order to be fruitful. In an organization, people communicate to influence others, they communicate to build their own confidence and, thus, meet their needs. For relationships to be maintained in an organization, people and groups within the organization need to communicate. Information has to be exchanged, and ideas discussed and expanded, thus, communication is a key concept within an organization.
However, within an organization, communication can be hindered by multiple factors. These include culture, whereby one feels the need to communicate with the next person to a particular level because of their different cultures. This is bad for an organization as communication is essential for any relationships within an organization to thrive.
McKay (2009) says that “listening is an important and essential skill for keeping relationships. If you are a good listener, you will notice that others are drawn to you”(p. 5). When communicating, people tend to talk and not wait for the listener’s feedback. Communication is a two way route. One needs to talk and give the other person a chance to respond, hence, listening within an organization strengthens the communication and the relationships of the members forming the organization.
In my organization, we have a diversity of cultures, Asians, Africans, Eastern Europeans. This makes communication difficult at times because of different tongues of the people forming the organization. A common base had to be set, and that is the English and Russian languages are the main form of communication in and around the campus.
The cultural behavior is clear with the influx of the different cuisines and dress codes. The whole community tries to be identified as one with the way people walk. Everyone adapts to this fast, brisk pace, and it seems like they are always in a hurry. Everyone just learns to walk the ‘walk’.
In the African culture, smoking is frowned upon, especially when young ladies are engaged in it. Thus, when Africans arrive in Ukraine and see social groups of Europeans smoking, they look the other way because to them this is foreign and they do not know how to adapt to it. This, on top of communication barrier, adds a huge gap in the school organization.
In conclusion, an organization is composed of different concepts, namely, behavior, culture, diversity and communication. Each of these concepts has their varying aspects which are both, positive and negative. For any organization to thrive differences have to be set aside and only the positive aspects entertained.